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Improved feedback management with comprehensive sender information

When you launch a company-wide initiative like the CleverConnect Referral Program, communicating with and supporting your employees can sometimes be a challenge. How can you guide your employees to achieve the best possible user experience and acceptance? How can you provide help and answers to questions? How do you collect immediate feedback for improvements?

The CleverConnect Help & Feedback Button

With the CleverConnect Help & Feedback button, registered users can reach an internal contact person of your choice (One email address provided by you. Can be a shared inbox). This feature allows you to provide first level support for your Referral Program users, receive feedback from them and respond to requests for help.

Feedback Management: Optimized for companies with different locations

We have improved the feedback notification that is sent to the editor. We automatically add important information about the user who made a request:

  • Company or subsidiary company
  • Department
  • Location

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This improvement is especially valuable for enterprise customers with geographically distributed office locations who want to collect support requests centrally but then route them to local contacts for processing. This ensures that responsibilities can be determined quickly and easily.

Different Feedback pop-up page design? 

If you don't want to stick to our default form, you can provide your own information. You will then loose the form format but we allow you to HTML-design the page according to your needs as well as adding hyperlinks in case you have multiple internal support channels for your registered users to contact. 

Get in touch with us in case you have any questions and want to design your own feedback pop-up page.