---
title: I'm having sound issues
description: You are having sound issues? Click here to find out dedicated guide.
---

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# I'm having sound issues

Having trouble activating your microphone or having sound problems in general?

First of all, we recommend using a recent and compatible browser, such as Mozilla Firefox or Google Chrome.

#### You are using Google Chrome

In this browser, you can check the activation of your microphone by clicking on the padlock on the left of the address bar.

![](https://help.cleverconnect.com/hs-fs/hubfs/image_4410595869841-0-png.png?width=1366&height=727&name=image_4410595869841-0-png.png)

You can access these choices:

![](https://help.cleverconnect.com/hs-fs/hubfs/image_4411321590033-1-png-1.png?width=481&height=463&name=image_4411321590033-1-png-1.png)

This way, you can authorize our platform to use your microphone.

#### You are using Mozilla Firefox

In Mozilla Firefox, you will find the settings button to the left of the address bar:

![](https://help.cleverconnect.com/hs-fs/hubfs/image_4411321590033-2-png-1.png?width=1366&height=726&name=image_4411321590033-2-png-1.png)

By clicking on this button, you can authorize our platform to use the microphone:

![](https://help.cleverconnect.com/hs-fs/hubfs/image_4411321590033-3-png.png?width=430&height=234&name=image_4411321590033-3-png.png)

#### You are using a laptop

To open the microphone settings in Windows, you can click on the sound icon in the taskbar:

![](https://help.cleverconnect.com/hs-fs/hubfs/image_4411321590033-4-png.png?width=332&height=60&name=image_4411321590033-4-png.png)

Then select the sound settings menu:

![](https://help.cleverconnect.com/hs-fs/hubfs/image_4411321590033-5-png.png?width=379&height=252&name=image_4411321590033-5-png.png)

In the new window you will find the category "Input". In this category, check that your microphone is selected:

![](https://help.cleverconnect.com/hs-fs/hubfs/image_4411321590033-6-png.png?width=507&height=396&name=image_4411321590033-6-png.png)

If the problem persists, you can click on the "Troubleshoot" button.

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