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Registration process errors

During the registration process some users experience difficulties. This article shall revisit some of the most common difficulties and provide answers. 

1. The password 

First you need to create a safe password that has at least 8 signs. 

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2. The pop-up window

After the creation of the password, you will have to prove that you are not a robot. 

The window doesn't appear?

These are the steps you can take:

1. Clear your cache, sometimes there are hidden cookies that won't allow you to open specific pop-up windows;

2. On the topic of pop-up windows, check your browser-settings and permissions. Many people block pop-up windows, through certain setting choices;

3. Ask your internal IT-department whether they have decided on security measures that might block a pop-up window;

4. If neither of those resolved the issue, please: Contact Our Support Team

3. E-Mail / Staff Number

One of the problems is that our system cannot find your E-Mail or Staff Number. In this case please double check for:

  • Capital letters
  • Wrong numbers
  • The right domain 
  • If there are any unnecessary "spaces" after the number/E-Mail